Support

Microsoft recently released the Fall Creators Update (version 1709) for Windows 10. This Microsoft update has a flaw that is causing issues with ProMax. We do not recommend installing this update on Windows 10 at this time.

Remote Support

When instructed by your BR&E representative, please click the logo to the left to download TeamViewer and initiate a support session. TeamViewer is used for remote access and support. TeamViewer software can connect to any PC or server, so you can remote control the PC as if you were sitting right in front of it. After clicking on the logo, select Run. You do not need to Save the file.

Technical Articles

Through the years, BR&E engineers have contributed to the published mass of knowledge via technical articles. Here is a repository of past articles written by our staff that have been published both in magazines such as Hydrocarbon Engineering and presented at various conventions including GPA and Laurance Reid Gas Conditioning.

Frequently Asked Questions

BR&E's technical staff has compiled an extensive list of questions commonly asked by the users of ProMax. Each question is followed by a concise yet thorough response that will hopefully prove beneficial to you. If you are unable to locate a response to your specific question, please feel free to e-mail or call a member of our technical support team and we will make every effort to provide an answer to your question. More…

Insight from Our Engineers

A collection of articles, tips, and case studies written by our engineers addressing applications, key concepts, troubleshooting issues, and any other ProMax related topics. Want to see an entry written about a particular ProMax® capability, tool, or application? Send your request to the BR&E Sales Team!

Tutorials

Various videos demonstrating the capabilities of ProMax. These videos include examples of training exercises, explanations and uses of different ProMax tools, and other helpful hints on how to find your solutions in ProMax!